CE
Conrad E
1 reviews | Active since Apr 2019
19 Nov 2019, 13:56
ABSA assistance on phone is frustrating
After some many attempts trying to resolve an technical OPT issue when buying online leaves me still frustrated and not knowing if the problem is resolved yet. Trying to resolve this on the phone - after spending 3 minutes listing to a voice recording redirecting one to prompts 1 or 4 or 6..... and then get cut off. WHEN eventutally one get to speak a consultant - you get a very irritated individual that cannot understand to problem and could not resolve it
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Replies (2)0
Replies (2)
Absa's replyOfficial
19 Nov 2019, 16:03 Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne le Grange
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne le Grange
Specialist Case Manager
Customer Value Management
Absa's reply19 Nov 2019, 16:03
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne le Grange
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne le Grange
Specialist Case Manager
Customer Value Management
CE
Conrad E's updateReviewer Update
19 Nov 2019, 16:55this is a very corporate type of reply, but will wait for the solution response. If positive, will definately give public credit to it as well
CE
Conrad E's update19 Nov 2019, 16:55
Reviewer Update
this is a very corporate type of reply, but will wait for the solution response. If positive, will definately give public credit to it as well