pP
pammiembatha P
1 reviews | Active since Dec 2016
26 Nov 2019, 09:27
Absa Asset and Vehicle finance are ******!
I'm extremely livid right now. I have called ABSA Vehicle and Asset Finance atleast 3 times as my settlement was due and they had without my authorisation recalculated the refinancing prior to the settlement being due. I was assured this would not be an issue as long as I settled on time. I did that now a debit order for the refinancing they did without my permission has gone off this morning.Now my calls are not being answered at their call centre.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
26 Nov 2019, 11:14Dear Pamela
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically . Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically . Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply26 Nov 2019, 11:14
Official
Dear Pamela
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically . Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically . Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
pP
pammiembatha P's updateReviewer Update
26 Nov 2019, 13:24Hi
I responded to the email you sent me and I received no response. I now received an sms that my query is resolved when in fact it was not. This is really appalling and annoying. I have sorted out my account myself seeing as I cannot rely on ABSA to do the right thing!
I responded to the email you sent me and I received no response. I now received an sms that my query is resolved when in fact it was not. This is really appalling and annoying. I have sorted out my account myself seeing as I cannot rely on ABSA to do the right thing!
pP
pammiembatha P's update26 Nov 2019, 13:24
Reviewer Update
Hi
I responded to the email you sent me and I received no response. I now received an sms that my query is resolved when in fact it was not. This is really appalling and annoying. I have sorted out my account myself seeing as I cannot rely on ABSA to do the right thing!
I responded to the email you sent me and I received no response. I now received an sms that my query is resolved when in fact it was not. This is really appalling and annoying. I have sorted out my account myself seeing as I cannot rely on ABSA to do the right thing!
pP
pammiembatha P's updateReviewer Update
26 Nov 2019, 18:20Hi. I have indicated that I would handle this myself yet ABSA also processed a refund. Can we please resolve this now?I just called into your Call Centre and the agent assisting me hung up on me.
pP
pammiembatha P's update26 Nov 2019, 18:20
Reviewer Update
Hi. I have indicated that I would handle this myself yet ABSA also processed a refund. Can we please resolve this now?I just called into your Call Centre and the agent assisting me hung up on me.