ABSA asks unreasonable security Questions with SIM swop

<p>I recently did a SIM swop with my phone and ABSA's mobile app refused to log me in based on that fact. When I called ABSA they referred me to their *****line to report my SIM swop. The call centre agent asked me security questions but I found these to be unreasonable as i was not given enough time to answer them and the type of questions asked were technical details about my account which I had long ago forgotten. I asked the call centre agent for additional security questions and they refused. I was told to go into an ABSA branch so that they could rectify the security questions. I absolutely HATE going into ABSA branches because the service is pitifully slow. If I did not have investments at this bank I would have closed my account a very long time ago. I have moved most of my banking to Capitec because they are cheaper with their charges but I've now also realised that their security measures do not cause inconvenience to their clients like ABSA does. With Capitec I setup my mobile app in minutes. In fact the transition from my old phone to my new phone was SEAMLESS. I'm very fed up with ABSA.</p>