1 reviews | Active since Dec 2014
ABSA - ASK WHAT YOUR BANK DOES FOR YOU - NOTHING! AFTER 42 YEARS WITH THEM - PURE ******* BULLY TACTICS
I have been with ABSA for over 42 years and have over the years have financed a number of vehicles with ABSA Vehicle Finance. From the outset, as all will know, to get finance from any bank for a vehicle one has to provide proof of insurance - no problem I have always done this. My current vehicle is 2 years into being financed by ABSA and Insured by our private brokers. All of a sudden in April / May I receive an sms stating rather threateningly, that I there is no proof of insurance on their records and I need to provide proof of insurance, otherwise they will take is upon themselves to provide insurance. I rep**** I have insurance, otherwise I would not have got the finance - check my records. At this point, I would like to state that not all sms's from ABSA or calls to my mobile are recieved as some come up as spam #'s and are blocked. However no other choice of communication was made to me, either by landline to office or home, of an email. On the 26th May I received another sms, and I called the landline - furious with this ongoing bully tactics. I was told by the person on the line, that I need to check my contract as I need to provide updated proof of insurance! He was a obnixious pratt who refused to listen to my logic. Then suddently I get an email from Brolink with a policy covering my car - for double the insurance I am currently paying and stating it takes effect 01 July 2021. Guess what! on the 28th May - I have deducted of my cheque account R1530! I have not signed any authorization to Brolink or ABSA for this policy to be taken off my account and them deem they have a right to do this without my authorization. This is bully tactics at its best ..... and guess what, no phone call or email to address my issue. Yes, CAPITEC here I come and I will also take this up with the OMBDUSMAN ......
Facts are that ABSA Vehicle Finance, *****ently adjusted by debit order amount without my authorization. Additionally I am told that a policy was loaded on the 19th May however on that day nor following did I receive a copy of the policy detailing the insured amount, which happens to be more than double of what I currently pay. Suddenly after my phone call on the 26th May I receive a copy of the policy and now suddenly post my telephone discussion with them this morning and this address on Hello Peter - I get an sms requesting me to authorize the amendment in amount on my debit order??
Additonally how does Hollard the underwriters of both my current insurance brokers and Brolink - get to cover insurance of the same vehicle - under two different Brokers? Surely this is ******* as well.
Facts are that ABSA Vehicle Finance, *****ently adjusted by debit order amount without my authorization. Additionally I am told that a policy was loaded on the 19th May however on that day nor following did I receive a copy of the policy detailing the insured amount, which happens to be more than double of what I currently pay. Suddenly after my phone call on the 26th May I receive a copy of the policy and now suddenly post my telephone discussion with them this morning and this address on Hello Peter - I get an sms requesting me to authorize the amendment in amount on my debit order??
Additonally how does Hollard the underwriters of both my current insurance brokers and Brolink - get to cover insurance of the same vehicle - under two different Brokers? Surely this is ******* as well.