ABSA - arrogance

A few days ago I bought electricity using ABSA app on my phone. A double deduction (x2 of R1000) came off my account (only bought R1000 worth) with only one set of token numbers.

I immediately emailed all the contact email addresses ABSA provided and furnished all info including my full contact details.

I received a response saying someone would contact me.....still waiting 4 days later.

The social media service on Messenger was not helpful at all as they insisted on my confidential banking details, which I rightly refused to give. I asked them to contact a manager and get him/her to email me or call me. They reminded that they are not there to call people????

I have 4 different products with ABSA including my bond and this is the service one receives. I look forward to the day when someone takes on these big banks with their arrogant attitudes. It’s clear the ABSA staff think they are untouchable. Let the fight begin.