ABSA arranged with CCD Couriers for my credit card that was to expire to be delivered

ABSA arranged with CCD Couriers for my credit card that was to expire to be delivered. Unfortunately CCD Couriers didn’t deliver the card at the time we agreed upon. ABSA has never followed up to ensure that the card was delivered to me. I’m with an expired credit card because of both companies inefficiency. I’m very disappointed in ABSA’s customer service