bK
bonia K
1 reviews | Active since Jan 2014
26 Jan 2021, 22:25
ABSA Area Manager blocks customer email address
ABSA's handling of my father's deceased estate has been the worse experience of my life. They allowed third parties to intervene. Failed to answer questions. Ignored requests. Made material errors. Because of this experience I email all the addresses they provided me with. Now the area manager blocks my email account. Are management not supposed to be responsible for juniors and to try to keep unhappy customers happy. Thank you ABSA! This is really the cherry on the cake of this whole nightmare experience. If your Will is with ABSA please for the sake of your heirs rather take it to a lawyer. At least with a lawyer you can negotiate costs.
Helpful (0)
Replies (3)0
Replies (3)Absa's replyOfficial
27 Jan 2021, 11:21Dear Bonia
Thank you for bringing this matter to our attention. Kindly provide us with your late fathers account/ID number to log a formal complaint for investigation. Please also give details of how you would like us to assist you with your concerns . Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your late fathers account/ID number to log a formal complaint for investigation. Please also give details of how you would like us to assist you with your concerns . Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply27 Jan 2021, 11:21
Official
Dear Bonia
Thank you for bringing this matter to our attention. Kindly provide us with your late fathers account/ID number to log a formal complaint for investigation. Please also give details of how you would like us to assist you with your concerns . Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your late fathers account/ID number to log a formal complaint for investigation. Please also give details of how you would like us to assist you with your concerns . Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
bK
bonia K's updateReviewer Update
28 Jan 2021, 15:17ABSA contacted me (today) and then when I reply I get the below:
ABSA GET YOUR HOUSE IN ORDER!!!!
I did not want to deal with ABSA, I requested my fathers estate to be moved from ABSA but a few days after my fathers death when i made the request, an ABSA employee laughed, yes, laughed, with me not even burying my father yet, in my face and said never, as the Estate has too much equity. (As @Rob pointed out below: THEY LACK A HUMAN FACTOR. THEY'RE NOT HUMANS THEY ARE ROBBOTS PROGRAMED ONLY FOR PROFIT MAKING.)
I DID NOT WANT TO BE "CLIENT" of ABSA's but YOU (ABSA) forced me and gave me no choice!!!!
This is going on for a 18 months. My fathers will had three bequests. 1) a specified amount to a legatee, 2) remainder of cash to myself 3) everything else to a third person.
How complicated can this be!!!!! Even a non-legal person can see how simple this is I'm sure.
ABSA allowed an unverified, unnotarised s**** of paper that predated the Will by a month to take precedence over the Will ABSA themselves drew up. The will starts with revoking all other wills and codicils. SO FROM MY LIMITED LEGAL KNOWLEDGE - the only legitimate paper to disperse my fathers assests should be the document (the will) created by ABSA!!!!
Please I beg anyone reading this who has their Will with ABSA please for the sake of those left behind, do not make ABSA the Executors!!!!!
The one positive is that I managed to convince my mother to take her Will away from ABSA so that I do not have to go through this again!!!!
image.png 22.08 KB
ABSA GET YOUR HOUSE IN ORDER!!!!
I did not want to deal with ABSA, I requested my fathers estate to be moved from ABSA but a few days after my fathers death when i made the request, an ABSA employee laughed, yes, laughed, with me not even burying my father yet, in my face and said never, as the Estate has too much equity. (As @Rob pointed out below: THEY LACK A HUMAN FACTOR. THEY'RE NOT HUMANS THEY ARE ROBBOTS PROGRAMED ONLY FOR PROFIT MAKING.)
I DID NOT WANT TO BE "CLIENT" of ABSA's but YOU (ABSA) forced me and gave me no choice!!!!
This is going on for a 18 months. My fathers will had three bequests. 1) a specified amount to a legatee, 2) remainder of cash to myself 3) everything else to a third person.
How complicated can this be!!!!! Even a non-legal person can see how simple this is I'm sure.
ABSA allowed an unverified, unnotarised s**** of paper that predated the Will by a month to take precedence over the Will ABSA themselves drew up. The will starts with revoking all other wills and codicils. SO FROM MY LIMITED LEGAL KNOWLEDGE - the only legitimate paper to disperse my fathers assests should be the document (the will) created by ABSA!!!!
Please I beg anyone reading this who has their Will with ABSA please for the sake of those left behind, do not make ABSA the Executors!!!!!
The one positive is that I managed to convince my mother to take her Will away from ABSA so that I do not have to go through this again!!!!
image.png 22.08 KB
bK
bonia K's update28 Jan 2021, 15:17
Reviewer Update
ABSA contacted me (today) and then when I reply I get the below:
ABSA GET YOUR HOUSE IN ORDER!!!!
I did not want to deal with ABSA, I requested my fathers estate to be moved from ABSA but a few days after my fathers death when i made the request, an ABSA employee laughed, yes, laughed, with me not even burying my father yet, in my face and said never, as the Estate has too much equity. (As @Rob pointed out below: THEY LACK A HUMAN FACTOR. THEY'RE NOT HUMANS THEY ARE ROBBOTS PROGRAMED ONLY FOR PROFIT MAKING.)
I DID NOT WANT TO BE "CLIENT" of ABSA's but YOU (ABSA) forced me and gave me no choice!!!!
This is going on for a 18 months. My fathers will had three bequests. 1) a specified amount to a legatee, 2) remainder of cash to myself 3) everything else to a third person.
How complicated can this be!!!!! Even a non-legal person can see how simple this is I'm sure.
ABSA allowed an unverified, unnotarised s**** of paper that predated the Will by a month to take precedence over the Will ABSA themselves drew up. The will starts with revoking all other wills and codicils. SO FROM MY LIMITED LEGAL KNOWLEDGE - the only legitimate paper to disperse my fathers assests should be the document (the will) created by ABSA!!!!
Please I beg anyone reading this who has their Will with ABSA please for the sake of those left behind, do not make ABSA the Executors!!!!!
The one positive is that I managed to convince my mother to take her Will away from ABSA so that I do not have to go through this again!!!!
image.png 22.08 KB
ABSA GET YOUR HOUSE IN ORDER!!!!
I did not want to deal with ABSA, I requested my fathers estate to be moved from ABSA but a few days after my fathers death when i made the request, an ABSA employee laughed, yes, laughed, with me not even burying my father yet, in my face and said never, as the Estate has too much equity. (As @Rob pointed out below: THEY LACK A HUMAN FACTOR. THEY'RE NOT HUMANS THEY ARE ROBBOTS PROGRAMED ONLY FOR PROFIT MAKING.)
I DID NOT WANT TO BE "CLIENT" of ABSA's but YOU (ABSA) forced me and gave me no choice!!!!
This is going on for a 18 months. My fathers will had three bequests. 1) a specified amount to a legatee, 2) remainder of cash to myself 3) everything else to a third person.
How complicated can this be!!!!! Even a non-legal person can see how simple this is I'm sure.
ABSA allowed an unverified, unnotarised s**** of paper that predated the Will by a month to take precedence over the Will ABSA themselves drew up. The will starts with revoking all other wills and codicils. SO FROM MY LIMITED LEGAL KNOWLEDGE - the only legitimate paper to disperse my fathers assests should be the document (the will) created by ABSA!!!!
Please I beg anyone reading this who has their Will with ABSA please for the sake of those left behind, do not make ABSA the Executors!!!!!
The one positive is that I managed to convince my mother to take her Will away from ABSA so that I do not have to go through this again!!!!
image.png 22.08 KB
Absa's replyOfficial
29 Jan 2021, 09:21Dear Bonia
Thank you for bringing this matter to our attention. Kindly provide us with your late fathers account/ID number to log a formal complaint for investigation. Please also give details of how you would like us to assist you with your concerns . Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your late fathers account/ID number to log a formal complaint for investigation. Please also give details of how you would like us to assist you with your concerns . Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply29 Jan 2021, 09:21
Official
Dear Bonia
Thank you for bringing this matter to our attention. Kindly provide us with your late fathers account/ID number to log a formal complaint for investigation. Please also give details of how you would like us to assist you with your concerns . Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your late fathers account/ID number to log a formal complaint for investigation. Please also give details of how you would like us to assist you with your concerns . Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
