CV
Clive V
1 reviews | Active since Mar 2009
18 May 2020, 11:34
ABSA are you that desperate for money?
Every other bank I transfer money into from my bank account, I am able to do an instantaneous transfer, whereby the money will reflect in the other bank account or card within 10 minutes. ABSA or Woolworths Financial Card, which is basically an ABSA card, will only credit your account 48 hours later. Their customer care also stated that even if put cash into the card at the ATM, it would take 24 fours to reflect. I have never come across such incompetence or is it desperation because they need the money so badly?
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Replies (1)Absa's replyOfficial
18 May 2020, 13:13Dear Clive, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply18 May 2020, 13:13
Official
Dear Clive, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
