GVDM
Gerard Van Der Merwe
1 reviews | Active since Nov 2017
02 Apr 2020, 04:42
ABSA are *******,****** or very ***********
Every time the intrist rates goes down my bond payments go up when I contact them which takes forever for the phone to be answered I get the runaround absa insurance blames the home loans section and vice versa I have never abused the absa insurance in the past 19 years that I have my bond with them. Last year November my insurance was increased by over 600r this year after the 1 basis point reduction this month it increased again by 600r .I don't understand what is happening.
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Absa's replyOfficial
03 Apr 2020, 14:45 Dear Gerard, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply03 Apr 2020, 14:45
Official
Dear Gerard, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe