ABSA are *****s

If i could i would add no rating at all. On 09 February 2023 at 12:00pm ive sent a cash send to myself. At 12:15 i tried withdrawing my cash send. I could not withdraw my cash as it states "The transaction was unsuccessful and will be reversed automatically."...Till to date, i have not received my refund. I called absa on ***, 10 February 2023, spoke to someone who took my details and reasured me that my money will be refunded to me. it's the 14th of February 2023, still no refund. I called on 14 February 2023 at 10:15, held on for 15minutes only to be told i cant be assisted i must send an email to ***. The individual i spoke to first confirmed that the amount was not redeemed then later in the conversation still had the audacity to tell me the cash was redeemed. Right now i am fuming. I want my money back. This is not the fist time ABSA has ****** from me.