GVDM
Gerard Van Der Merwe

1 reviews | Active since Nov 2017

15 Jul 2021, 11:52

ABSA are the Biggest ****** in our country SHAME ON YOU

I have had a absa maxicare policy for over 17 years I have insured all my appliances. My last claim after a fight huge fight with then was in February 2021. I contacted absa maxicare today because two.of my appliances my indesut oven and my sonotec tv need . Repairs. I.was told that because I have not updated my details my policy has ended. What stupid and *********** people.work.for absa when they are using and email of mine that has not been used in ten years is the email that I have been.using and because I.have not updated my details my policy ened on 30 of June. What *********** is this and what stupid logic is this when I claimed the repairs to.my washing machine in February 2022. I laugh at this logic and I am infuriated that absa who is such a big banking institution is so ***********. One wonders that in these dire circumstances that our country is facing now absa wants to run away from its responsibility. The law states that a policy cannot be cancelled with out notifying its customer about about the termination of a policy.

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Replies (4)
Absa
Absa's reply15 Jul 2021, 12:13
Official
Dear Gerard Van Der Merwe
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. 
 
The reference number to your complaint is C-***3
 
Kind regards,
Rezona Louw 
Group Customer Care
GVDM
Gerard Van Der Merwe's update15 Jul 2021, 12:44
Reviewer Update
Thank you I await your response.
GVDM
Gerard Van Der Merwe's update15 Jul 2021, 13:14
Reviewer Update
*** Mr Van Der Merwe cell *** Address 219 Cortayne Avenue Mondeor
Absa
Absa's reply16 Jul 2021, 08:51
Official
Dear Gerard Van Der Merwe
 
Thank you for your posting.

Kind regards,
Rezona Louw 
Group Customer Care