SC
SolisMarkets C

1 reviews | Active since Jan 2024

07 May 2024, 16:59

ABSA Are damaging their clients BADLY. This is how

As SolisMarkets, operating under Eklavya Asset Managers, we've been thoroughly frustrated with ABSA Bank South Africa. Significant funds have been held up without appropriate communication or efficient handling. Despite multiple attempts to engage with their customer support, we've faced lengthy wait times, unresponsiveness, and a lack of attention to our needs. This lack of service and transparency does not meet our expectations for a financial institution of ABSA's reputation. We hope ABSA urgently addresses these concerns to provide the quality service their customers deserve.

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Replies (2)
Absa
Absa's reply08 May 2024, 09:15
Official
Dear Vitalii Solismarket Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Absa
Absa's reply10 May 2024, 12:15
Official
Dear Vitalii Solismarket

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***1.

Kindly provide our office with your business account number by the close of business on 10 May 2024, to ensure effective investigation and feedback.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***