ABSA are clueless

I managed to get my internet and APP ( dont get it its more hassle than internet) Go to Tokai branch ..........waited about 30 mins for service .Tell them the story , they punch in something they might or maybe not know what it is.Then say ok , go ahead your internet will prompt you . Ok so it prompts me but sends the varification code to my app which I cant access. Today I try the same at another branch ........guess what ....after explaining to them what had happened .......away go the fingers on the keyboard and " thank you your internet will now prompt you " ..............sound fami**** ?

Then I call the call center ........and WOW they cant help me I must go back to the branch and they are the only ones that can do it . Just got a sarcastic " what would you like me to do , upon which I ended the call for the sake of my colleagues and the expletives that would follow. Why not just divert the varification to my cell by SMS . Thats what happens on my other non app account .

So what do I do ........continue standing in ques or cancel the accounts ....I think the latter.

Thank heavens I only go into a bank 2 x a year . pity I have to deal with idiots on the phone though .