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Paresh M
1 reviews | Active since Jul 2019
30 Sept 2019, 12:06
Absa are cheats and mislead customers
Absa and its rewards program are ******. Have absa premium credit card and belong to rewards programme. Just saw my statement and they debuted the credit for R175.00 for use of the lounge at airport in August 2019. What gave them the right to do so without consulting me. Furthermore I was always aware it's free at the lounge. They should have at least told me it no longer free when they swiped my card at the lounge.
ABSA takes us clients lightly as they fail to consult. I want a thorough explanation being a client for over 3o years.
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Replies (3)
Absa's replyOfficial
30 Sept 2019, 12:48Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Absa's reply30 Sept 2019, 12:48
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
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Paresh M's updateReviewer Update
30 Sept 2019, 15:04My ID is ***
PM
Paresh M's update30 Sept 2019, 15:04
Reviewer Update
My ID is ***
Absa's replyOfficial
30 Sept 2019, 17:23Please ensure that the figures show
Absa's reply30 Sept 2019, 17:23
Official
Please ensure that the figures show