ABSA Archives - Exorbitant Fees

ABSA Archives

Good day

I am a loyal client of ABSA for many years. Due to the recent COVID drama, I am now unemployed. I went to the branch to request a statement from Nov'13 to Feb'14 (4 months), They have to request from Archives...Charge: R75 per month for printout. i Cannot access my banking app as my account profile was disabled (Account closed last month, unemployed). I don't want a printout (killing the trees), I just want them to view and see if a payment from a particular Dept. was made into my account. They said they cannot view, they need to request, at a cost. I also closed my ABSA CC account today!!! I called the Customer Care line only to be told to go to the Branch!!!!!

I went to Capitec Bank, requested a statement for the same period, they were able to view my statements as far back of Day 1 (when I opened my bank account more than 10 years ago) !!! for the printout there is a cost however they gave me the info I required. Awesome bank!!

Can ABSA contact me and see whether they can assist please? Why such exorbitant fees to loyal clients who religiously pay bank fees!

#absaclientservices #daphnelegrange #absabank