ABSA: Approval of transactions, despite their own policy

I am for 15 years a private banker client at ABSA Bank. At ABSA, credit card purchases require you to enter a PIN or approve the transaction in the app beforehand. In March 2025 and on 18 July 2025 I purchases cloths online from Cape Union Mart and Elaines Boutique on my credit card. In both cases, the transactions were debited from my credit card without requiring a PIN or approval through my app. ABSA was immediately informed by writing that these transactions seem to be *****ulent and was successful debit against my credit card without providing a PIN or approval of the transactions on my app. Up to date, and after several communications with ABSA, my account is still not rectified for the *****ulent transaction in March 2025. The feedback is inadequate, and they couldn't explain how the transaction succeeded without a PIN or app confirmation. The feedback on the *****ulent transactions on 18 July 2025 is still outstanding. ABSA failed to prevent two *****ulent transactions, despite their own policy.