ABSA application no feedback provided

I've app**** for a credit card months back and still haven't heard from them now what I don't get is why not give the customer feedback. Whether the card was approved or declined just take the time to get back to the customer. If you can't call send an SMS or email it's that simple instead of just ignoring it or expecting the customer to now call your institution. Anyways I shouldn't be surprised cause I've visited one of their branches to do an enquiry and the clerk at the counter was busy enjoying her coke before calling me. That's so unprofessional and no I'm not saying they don't deserve a break just not on the counter in front of the customers cause I take it next time ilyfind one eating. If there's a need quickly go to the back office and finish up whatever needs to be done and get right back. At the end of the day it's about service and so if this is the type of service I should expect from Absa just inform me as a customer so that I can make an informed decision about whether to stay or move to a bank that'll actually provide the service is as customers pay for.