GR
Gail R
1 reviews | Active since Sept 2016
25 Nov 2020, 21:02
ABSA APPLIANCE INSURANCE IS PATHETIC!
Over 2 weeks ago I lodged a claim with Absa Appliance insurance for a TV only to be told I wasn't insured. After a big fight they opened a claim. No one came to collect the TV until I called. More than another week and no feedback so I called Teljoy and was told the claim was declined but they didn't know why. TV not returned to this day. ABSA not replying to my emails. Most pathetic service on this planet.
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Absa's replyOfficial
26 Nov 2020, 09:46Dear Gail, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***1 . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply26 Nov 2020, 09:46
Official
Dear Gail, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***1 . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd