MF
Megan F
1 reviews | Active since Jun 2021
18 Jun 2021, 11:41
ABSA appauling service
I have been locked out of my ABSA app and online banking for no reason. It says "Digital Service Locked due to unpaid fees". I am currently living in Asia and I notified the bank of my international traveling. I have sent emails for the last 3 days with not one reply or acknowledgement. This is an emergency and I am currently left sitting on my hands without money. Could this be related to me getting a new phone and changing my cellphone number ? I am so unhappy with the customer service at ABSA. If this is not resolved, when I return home I will be closing all my accounts with them.
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
18 Jun 2021, 15:26Dear Megan, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***6 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply18 Jun 2021, 15:26
Official
Dear Megan, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***6 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
MF
Megan F's updateReviewer Update
18 Jun 2021, 16:25Thank you. I am hoping you are able to assist me with this matter. I think the problem is because I have recently bought a new phone and sim card, hence the IP address being picked up by the ABSA system is different to the device and number linked to my ABSA account. I tried phoning ABSA today and was on hold for 20 minutes on an international call which cost me nearly 100 US$ and still, no one answered.
MF
Megan F's update18 Jun 2021, 16:25
Reviewer Update
Thank you. I am hoping you are able to assist me with this matter. I think the problem is because I have recently bought a new phone and sim card, hence the IP address being picked up by the ABSA system is different to the device and number linked to my ABSA account. I tried phoning ABSA today and was on hold for 20 minutes on an international call which cost me nearly 100 US$ and still, no one answered.
Absa's replyOfficial
21 Jun 2021, 09:51Hi Megan,
We have requested the mandated officials to make contact with you to assist further. Thank you.
We have requested the mandated officials to make contact with you to assist further. Thank you.
Best regards,
Absa's reply21 Jun 2021, 09:51
Official
Hi Megan,
We have requested the mandated officials to make contact with you to assist further. Thank you.
We have requested the mandated officials to make contact with you to assist further. Thank you.
Best regards,
Absa's replyOfficial
21 Jun 2021, 20:55Hi Megan,
Trust you are doing well.
We received feedback confirming that your internet banking challenges have been resolved and that you are able to transact successfully now. Kindly confirm if all is in order before we close the case. Thank you. Basani
Trust you are doing well.
We received feedback confirming that your internet banking challenges have been resolved and that you are able to transact successfully now. Kindly confirm if all is in order before we close the case. Thank you. Basani
Best regards,
Absa's reply21 Jun 2021, 20:55
Official
Hi Megan,
Trust you are doing well.
We received feedback confirming that your internet banking challenges have been resolved and that you are able to transact successfully now. Kindly confirm if all is in order before we close the case. Thank you. Basani
Trust you are doing well.
We received feedback confirming that your internet banking challenges have been resolved and that you are able to transact successfully now. Kindly confirm if all is in order before we close the case. Thank you. Basani
Best regards,