ABSA appalling service

Hello Peter, for me ABSA BANK AFRICANACITY has gained a new/shall I say, nasty meaning.

Forget what ABSA tell the public about "the distinctly African ability to always find ways to get things done."

The death of our loved one, who had her whole portfolio with ABSA Bank has been nothing but a nightmare. She so much trusted ABSA Bank from day 1 of her career life nominated ABSA as the executor of her estate., with the hope of being looked after posthumously by same,

Her passing led us to the Fourways branch on 11/05/2022where Mr N Mhlongo efficiently assisted us, all invoices relating to the funeral of our beloved were handed to ABSA and the matter was referred to NDE in the hands of Kebonye Lebelela. ABSA's undertakings were broken before we laid her to rest 14/05/2022.

Only one invoice was paid, the tomb invoice was not honored, the family had to put heads together so we could give her a dignified send off.

Post the funeral we are getting used to updates that are beginning to tell us how ABSA is mastering the ART of NOT GETTING THINGS DONE against their AFRICANACITY promise to their customer, our dearly departed.

ABSA you need to know that your lack of service is affecting us as a family through your ABSA Trust department - Sherine Jansen who simply ignores our emails, follow-up's as well, this is simply disrespect in its entirety. No interest in servicing the ABSA community.

We kindly request the matter to be resolved urgently. We are very disappointed and disgruntled as a family.