ABSA - Appalling , *********** and thieving tactics

<p>Over a year ago I wanted to close my credit card. I actually got through to a human on the other end of my call. Wow! Within a couple of days I recieved a call asking why I wanted to close my account. I exlained I was not using it and paying exhaubatant fees. They convinced me not to close my account and no fees would be charged for a year. Two months ago my charges appeared back on my ststement after a year. I had NOT used the account for over a year and still had a credit of R101.88. So off I went to an ATM to wthdrawthe funds. I in error withdrew R170.00 . In my books that means I would owe the balance of R68.12. I then called the bank to close my account. WHAT A MISSION! I Could not get to speak to a human for 3 days of trying!!!!! YES!! Not one options the MACHINE gave me was to cancel a credit card. So I called a branch... I called Sandton Branch. Got through to a human!!!! who promptly put me through to the card division...... and yes..........you got it! The MACHINE again!!!! So I called again this time I demanded to speak to the branch manager Mr Solomon Setsiba. Mr Setsiba is the only reason for the 2 star rating. Otherwise it would be 0 stars! He was very understanding of my frustrations and promised to get back to me the same day. This he did. He called to advise that he had spoken to the card division, my credit card ac**** would be closed and I had to pay R104.76. Yes not R68.12 but R104.76. I was tired of fighting and he had been so helpful i didnt want to shoot the messenger. I immediately paid the R104.76 via EFT. He aso gave me a reference number FERRMI057. He also advised that I would be receiving a call from ABSA. Guess what.... i didn't receive a call ...but I did receive an invoce this week ... to pay R95.24!!!!!!! </p> <p>Back to the ring for the next round......</p>