Absa - appalling customer "care service"

ABSA Bank's Customer Care Service deteriorates daily. On 18 June 2021 I contacted them via email to enquire about unexplained bank charges on my savings account. I eventually received a standard reply, including the 2021 Pricing Guide. No part of it covered my queries or even related to the type of account I have, and subsequent email have either elicited the same standard response or no response at all. The quicker that Absa is to take my money, the slower it is to deal with their clients in a professional way. This is unacceptable, and I wish I had never opened an account with them 16 years ago.