ABSA APPALING SERVICE

Last month i lost my cell phone and i went to ABSA as their client to block the banking app for safety sake. I then asked them to link my account to the cell phone so when i buy a new phone, who ever i am buying from should send the OTP number to my phone for validation as i blocked the app. i spent half of my saturday at ABSA TRYING TO SORT THIS OUT. When i left the bank they told me told me everything is hunkydori but till today when i try to buy the phone, i am requested to authorise from the banking app, Which app because i Do not have a phone. I am really not happy with the services of ABSA, thinking of going next door. THEY DONT even deserve a star