Absa App Reset Password

I'm really irritated, went to Absa Festival Mall to reset my password for my app waited 2 hours in a queue before I was assisted because there were only 3 customer consulted working, when I asked them to reset my password I was told that I can do it myself on the website, I told the lady that I tried resetting my password on the website, I was help by an Indian lady can't remember her name, she then told me to log on the app on my phone which I did and told me that I should enter my password, she then gave me my ID and said that she was done I should follow the prompt......I have been doing that keeps on getting a prompt message saying ''there is a request from banking app to reset your password , after I press accept ,the app keep on processing . Im not going back to the bank to wait another 2 hours on the queue for not being help at all