ABSA APP NOT WORKING AND CONSULTANTS UNWILLINGNESS

I am set up for authorization on business banking. ABSA App keeps giving me an error not allowing me to Authorize a payment. I phoned Absa App support ***and spoke to 3 different consultants. 2x dropped the line. 1 told me that I needed to go into the bank as I needed to set up the approval. I told him i was already set up and that it was just not working NOW. He put the phone down on me. The 4th lady that I got through to explained that Absa had problems to authorize transactions since yesterday and that I needed to go to the website to log in. I said that i was not in front of my computer. There was not other alternative and i have to do it that way. Thus I have to find a desktop to log in to. ABSA - your consultants need to be trained and informed of changes and problems with your systems. And then be taught to finish a conversation.