LD
Lena D
1 reviews | Active since Jul 2021
28 Jul 2021, 10:13
ABSA App not sending electricity tokens
I used the ABSA app to buy prepaid electricity. I did not receive any tokens and the purchase does not show up under my "history" on the app. BUT the R1000 was deducted from my account. Went to the bank to sort it out but still nothing was done. Still did not receive the tokens but then the money was also not returned to my account. I refuse to pay for something I am now struggling to receive. I also refuse to just throw my money away!!
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Absa's replyOfficial
28 Jul 2021, 15:19Dear Lena Dreyer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care
Absa's reply28 Jul 2021, 15:19
Official
Dear Lena Dreyer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care