AF
Albert F
1 reviews | Active since Dec 2019
03 Dec 2019, 17:50
ABSA app not allowing me to invest!
I would like to invest using the ABSA app, but an error pops up when I want to select the fixed deposit or investment option that says I need to update my profile online. I went online and I don't know what to update?
I've emailed absa info and savings an no one has gotten back to me. Why should I struggle to invest money while my friends with FNB and other Banks can simply do it via their apps. If I cannot do it via the app I will seriously consider moving my business else where.
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Absa's replyOfficial
04 Dec 2019, 12:30Dear Albert Ferreira Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply04 Dec 2019, 12:30
Official
Dear Albert Ferreira Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care