ABSA app lost my security setting

The ABSA new update lost all my security setting. I tried logging in but it did not work. I phoned the call Centre and said explicitly that I do not have a car at the moment as I was in an accident and I need to make payments from my phone. She took me through the process and in the end she said I will need to go to a bank or ATM to get a code. I then told her I cannot do this as I don’t have a car at the moment and that I asked her to take me through the process without having to go to the bank. She then said well that is not possible and put the phone down while I was still talking. Pathetic service ABSA what is the point of having apps if I still have to go to the bank to get a code. Completely ridiculous.