AL
Althea L
1 reviews | Active since Dec 2021
03 Dec 2021, 12:21
ABSA APP ISSUES
First of all thank you very much to ABSA for sorting out my "combi card prohibitive hold" issues. It restored my faith in your services for one day. This morning unfortunately I tried to access my app and I was unable. The app wanted me to link the device but I already had access to the app on my phone. The OTP verification was send to my South African number which i don't have access too. I previously send an email to get my details amended to the RVN4U email and it would just be sensible to send the OTP verification to my email. I called the call center to assist and was placed on a silent hold for over 10 minutes and still no solution and I still don't have access to my accounts and i need to do urgent payments. I am beyond fed-up with the customer service.
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Absa's replyOfficial
03 Dec 2021, 12:56Dear Althea Lewins Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***9. Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply03 Dec 2021, 12:56
Official
Dear Althea Lewins Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***9. Kind regards,Rezona Louw Group Customer Care
Best regards,