ABSA APP Immediate Payment Transaction Funds Missing

On Sunday 10 March around 6:39 AM I did an immediate payment using the Absa Banking APP to my FNB Account and 5 days later the money is still not reflecting. So when I call in the security questions on my credit bureau keeps blocking as some of the questions asked are answered incorrectly and I have to go to the branch to unblock the XDS profile and it is the time I don't have. What makes it worse I don't understand how Absa uses different ways to authentic where else some divisions in Absa you authentic via the APP and others via voice but fail to do that for internet banking division. So with my profile being blocked I cannot get feedback on the status on how far is the banking with tracing the funds.