ABSA App errors and poor support

I went to an ABSA branch for assistance regarding the new ABSA App. The consultant told me they do not assist with soft/hardware issues. So no help from ABSA branch. Excellent client service ABSA. Then I spoke to the floor manager on my way out who told me she is aware that there are some challenges with the App. And yet the consultant is unaware of the problem and I was still left without any assistance and no App. Again, well-done ABSA. So I called ABSA call centre on Monday, 16 October 2017. After waiting for more than an hour, a consultant eventually assisted me. I must say she was extremely helpful. We uninstalled and reinstalled the App a few time without any success. Regretfully she was unable to resolve the problem and requested that I send an e-mail so that the issue can be escalated. So now I wait and the clock is ticketing as I have 18 days left to use the App or I can no longer do internet banking. Great ABSA!!!!!! The shocking thing is that I have spoken to 5 people since 16 October. They all have a problems with the ABSA App. So it seems that there is a serious problem with the App that ABSA has to address. So ABSA when are you going to resolve the issues related to the App? You also need to address your poor customer services at your branches. My wife closed her account at ABSA due to high bank charges and poor service. Capitec rolled out the red carpet for her. I have been with United/ABSA close to 40 years, but maybe I should follow the red carpet service!!!!!!! I am eager to know if other ABSA client encounter the same frustration. How can ABSA proceed with the implementation of the App knowing it is flawed? Is ABSA going to assist their clients or should we rather consider going to Capitec bank?