1 reviews | Active since May 2017

03 Jun 2025, 17:11

ABSA App does not work

My ABSA banking app has been working well for over 1 year. Last week, when I tried to transfer funds between accounts, I just get a big black X, and a notice like, " function not possible". I have been able to pay accounts, but not transfer funds. I deleted the app, restarted my phone, checked that plenty of memory was available, and reloaded the app. I see now it requires a face photo for additional security. This is very difficult to do. When it finally accepts the green circle around the photo, it just gives a big X and message " something went wrong. I went to ABSA Scottburgh today and a pleasant lady tried to help, but could not get it to work. Just sorry keep trying. Now I have no on line banking, and they are about to lose a customer who has been with them for 40+ years.

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Replies (1)
Absa
Absa's reply04 Jun 2025, 11:33
Official
 Dear Mike  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is  C-***0  Kind regards, Group Customer Care Vanessa Crowe