Absa app

An absa atm swallowed my card approximately a month ago. Since then I have had go into the branch every single week to reset my password and pin number for the app to work again. Every week I sit in that queue and every week it fails to allow me to access my account information until I get it reset. Some ****-n-bull story bout my transaction fees or internet fees not being paid was given to me, as the reason for the app not working. I was too frustrated to even argue with them or tell the woman attending me that that was nonsense. Because a measly deposit goes into my account every week and should there be any outstanding fees, absa will most definitely deduct it before anything. Once again it is not working and tells me that my credential I've entered are incorrect. I do not have the time to go into that bank again and I'm sure they do not want to see me again with the same problem.