dS
deon S
1 reviews | Active since Nov 2016
25 Nov 2021, 14:19
Absa apathetic service
Absa does not know what service to its clients means ,they froze my business account due to 3rd year FICA renewal not being done.I was notified by sms that there was a problem ,which i ignored correctly as this is normally a phishing exercise.Without any other notice froze the account ,great service once again from ABSA
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Replies (3)0
Replies (3)
Absa's replyOfficial
25 Nov 2021, 15:49Dear Deon, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***3. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply25 Nov 2021, 15:49
Official
Dear Deon, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***3. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
26 Nov 2021, 08:46Dear Mr Deon Schoeman, We refer to the below and advise that we are looking into the matter and kindly request you to please confirm the business account number placed on Fica lock-up for us to assist further. Looking forward to hearing from you soon.
Best regards,
Absa's reply26 Nov 2021, 08:46
Official
Dear Mr Deon Schoeman, We refer to the below and advise that we are looking into the matter and kindly request you to please confirm the business account number placed on Fica lock-up for us to assist further. Looking forward to hearing from you soon.
Best regards,
Absa's replyOfficial
26 Nov 2021, 21:12Dear Mr Deon Schoeman, We refer to the below and note that we have not received a reply from you. We understand that you may be occupied at the moment and therefore request that at your most convenient time, reply and provide the requested information. Please be advised that we are closing the case because we have not received the requested information. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received.
Best regards,
Absa's reply26 Nov 2021, 21:12
Official
Dear Mr Deon Schoeman, We refer to the below and note that we have not received a reply from you. We understand that you may be occupied at the moment and therefore request that at your most convenient time, reply and provide the requested information. Please be advised that we are closing the case because we have not received the requested information. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received.
Best regards,