ABSA ANNOYING ME YET AGAIN

Yet again, the AVIOS/BA card swop is really irritating me, purley as a result of the chaotic admin processes at ABSA. This time, I had asked last week for confirmation that the AVIOS card had been closed and there was no balance owing. I was promised a statement confirming this which, needless to say never arrived. Cleed them today to check, to be told that the AVIOS card had been cancelled. Also that I must GO INTO ABSA BANK (horror) and submit my FICA documents once again. My questions:

1.You have my valid FICA documents, why do you need new ones? 2. No other bank that I deal with has asked for these again. 3. If it is critical, why did I not receive any notification of this and was only told when I called on another matter? 4. Again, if this is critical, why was I issued with the new BA card without them?

This is the most awful organisation to deal with.