Absa annoying business processes

Totally annoyed at Absa. I am a private client. Whenever I phone hotline for service, I am totally frustrated. Firstly I have been failled on their verification process 3 times. The ask Stupid, annoying questions that makes no sense. I was trying to to simply inquire of a transaction that showed up on my sms as paid and shown on vendors system as unsuccessful. After an annoying 15 minutes on call I was totally frustrated and got know where. The execs at Absa should no that for simple request you don't need verification that is just short of asking for a bllod sample.

Its no wonder banks are retrenching and shutting down. Hopefully we will be getting some newer banks who understand how to take out friction and frustration from customers. All this and to think that I pay them such an exorbitant monthly free. I feel ****** by my very bank.