FS
Francisca S

1 reviews | Active since Sept 2018

03 Sept 2018, 20:15

ABSA and Vox telecom rip-off

I had a similar experience and could get no joy from either Absa of Vox telecom. This is the message I get from Vox telecom for the so-called "service" which I never subscribed to, never authorised, never received and never used.

Subject: From: Anathi Madikizela; Account number: 801092, Matter Number: ABSA5460, Creditor: Vox Telepreneur, Debtor: Francisca Kirsten Date: 27 August 2018 at 4:56:00 PM SAST

From: Anathi Madikizela

Good Day

As i have mentioned before that you had an account with absa, they are the one who created this email for you so we can not provide you with contract. Abas sold all the absa email accounts to vox telecom and you were notified via emails.

Be advised that you are liable for this outstanding balance and this might affect your credit score negetively.

Regards Anathi Madikizela

Complaint 1 of many Vox Telecom Unauthorised Debit orders A review of Vox Telecom by Shawn on 6 Sep 2016 VOX Telecom/ABSA rip-off So ABSA made use of VOX telecom for internet banking use. The service was sold to VOX. VOX deducts monthly fees for this service which was no longer used. According to my knowledge when on a Platinum package you do not pay extra for internet banking. According to the assistants in the bank i have to pay VOX for the service but the service was sold. I have never agreed or signed anywhere for this useless service which i dont use which was sold to VOX. I did not confirm or acknowledge the deduction every month to VOX. This is *********. To change a service today i must go to the bank take proof of address etc but when the service was sold, which i dont use, i was not informed at all. ABSA give me the proof or refund me. i will take this further.

complaint 2 of many Absa VOX Telecom/ABSA rip-off A review of Absa by Johan C on 17 Nov 2016 Unauthorised Debit orders Vox Telecom , have ************ly debited bank account with an amount of R45pm . Unfortunaltey all efforts to stop the debit order have failed by ABSA , who ironically where the ones that furnished my banking details to them and allowed them to debit my account. VOX telecom refuse to reimburse my account for monies debited, despite not having a signed contract. Left with no option but to close my own account.

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Replies (1)
Absa
Absa's reply04 Sept 2018, 17:38
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd