ABSA and Virgin money - worst banking division to deal with in the country.

<p>I did an online application on the 4th May 2016.<br />It was approved and accepted on the same day. <br />I then sent through the docs on the 4th and 5th of May and waited for feedback.<br />The following week Wednesday I eventually called the call centre after not hearing anything and was told the photo on my ID was unclear and I would need to go into an ABSA branch. I was told by the call centre agent that if the document was stamped in the branch and sent from there then it would have to be accepted.</p> <p>First thing Thursday 12th May I went into the ABSA Pavillion branch and the lady stamped and emailed my ID copy through. I then forwarded her email with the ID copy attached through to ABSA card applications email and Virgin Money card applications email address.<br />On Thurday afternoon I phoned the call centre again and the new ID copy sent by the branch had not been loaded to the application.<br />On Friday I resent the ID as instructed and this morning I phoned the call centre again and the ID copy from the branch still hasn't been attached.</p> <p>Now the ID copy has apparently been linked but even though the call centre agent can see it is clear when it's is loaded on the system it somehow becomes unclear... </p> <p>It has been stamped at an ABSA branch and still won't be accepted! Judging by the number of people with the same complaint this is a common ABSA issue yet no one is willing to assist or help. I have tried the service email address, the complaints line and the call centre 5 times but no one bothers to respond.</p>