ABSA and their Platinum service...Absolutely useless

<p>I have been an absa client for about 20 years, and struggled through two home loans with them and for some reason I am still a client,</p> <p> </p> <p>I have their platinum banking account and all it is is a hotline that directs you to their normal service.</p> <p>Phone Platinum hotline for help with homeloans or credit cards, and all they do is put you through to the homeloans or credit card dept. Still standing in the normal que.</p> <p> </p> <p>They have left me stranded in New Zealand for a week without a cent because After phoning them twice to let them know I will be overseas, they blocked my credit card as soon as I made my first trasaction in New Zealand, Holiday wasted thanks to ABSA.</p> <p> </p> <p>Now recently after thelling them about three times to make my new homeloan a flexi I wanted to move some savings across to my cheque account to pay for a new bicycle, and true to nature they had not made the account a flexi, and can't help me over the weekends...So a nice red face for me yet again thanks to ABSA.</p> <p> </p> <p>And never once did I get an appology.</p> <p> </p> <p>I don't know why I'm with this bank still...rediculous.</p>