LH
Lizanne H
1 reviews | Active since Oct 2012
13 May 2025, 09:20
ABSA and their ****** FICA anxiety
Dear ABSA, I will not FICA my account every 5 minutes! Get your act together because I am not playing anymore. Been to the bank how many times, sent emails, updated on app, get told I am compliant but you keep making me FICA otherwise you will freeze my account!! Update your system because it has got to the point now where it is easier to close my account and go to another bank than keep ****** FICAing all the time! Useless!
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Replies (3)LH
Lizanne H's updateReviewer Update
13 May 2025, 16:29MY ACCOUNTS ARE BLOCKED AND I CANNOT TRANSACT DESPITE YOUR ASSURANCE THAT I AM COMPLIANT!!!!!!!
And the number you give to call doesn't work. How do you expect your customers to remain loyal to you when you treat them like this! I have FICA'd how many times, I have letters from you confirming I am compliant but you block me anyway! Your service agents are unable to unblock me so I will just sit with my arms cut off until you get back to work tomorrow!!! Despicable!!!
***
Good day
Thank you for raising your concern with Absa Bank and allowing me the opportunity to investigate and resolve your complaint.
For any future correspondence regarding your complaint, please quote the following complaint reference number C-***7.
Our complaints handling procedure is as follows.
If you would like to contact me, my email address is ***.
Regards
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management
T +***0
F +***8
E ***
And the number you give to call doesn't work. How do you expect your customers to remain loyal to you when you treat them like this! I have FICA'd how many times, I have letters from you confirming I am compliant but you block me anyway! Your service agents are unable to unblock me so I will just sit with my arms cut off until you get back to work tomorrow!!! Despicable!!!
***
Good day
Thank you for raising your concern with Absa Bank and allowing me the opportunity to investigate and resolve your complaint.
For any future correspondence regarding your complaint, please quote the following complaint reference number C-***7.
Our complaints handling procedure is as follows.
- The complaint has been assigned to me, and I will investigate and consider all relevant information.
- I will provide you with feedback as to the progress of your complaint by 16/05/2025.
- Please note that the time it will take to resolve your complaint depends on the complexity of the matter.
- You will be notified of the outcome of the investigation and final decision as soon as possible.
If you would like to contact me, my email address is ***.
Regards
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management
T +***0
F +***8
E ***
LH
Lizanne H's update13 May 2025, 16:29
Reviewer Update
MY ACCOUNTS ARE BLOCKED AND I CANNOT TRANSACT DESPITE YOUR ASSURANCE THAT I AM COMPLIANT!!!!!!!
And the number you give to call doesn't work. How do you expect your customers to remain loyal to you when you treat them like this! I have FICA'd how many times, I have letters from you confirming I am compliant but you block me anyway! Your service agents are unable to unblock me so I will just sit with my arms cut off until you get back to work tomorrow!!! Despicable!!!
***
Good day
Thank you for raising your concern with Absa Bank and allowing me the opportunity to investigate and resolve your complaint.
For any future correspondence regarding your complaint, please quote the following complaint reference number C-***7.
Our complaints handling procedure is as follows.
If you would like to contact me, my email address is ***.
Regards
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management
T +***0
F +***8
E ***
And the number you give to call doesn't work. How do you expect your customers to remain loyal to you when you treat them like this! I have FICA'd how many times, I have letters from you confirming I am compliant but you block me anyway! Your service agents are unable to unblock me so I will just sit with my arms cut off until you get back to work tomorrow!!! Despicable!!!
***
Good day
Thank you for raising your concern with Absa Bank and allowing me the opportunity to investigate and resolve your complaint.
For any future correspondence regarding your complaint, please quote the following complaint reference number C-***7.
Our complaints handling procedure is as follows.
- The complaint has been assigned to me, and I will investigate and consider all relevant information.
- I will provide you with feedback as to the progress of your complaint by 16/05/2025.
- Please note that the time it will take to resolve your complaint depends on the complexity of the matter.
- You will be notified of the outcome of the investigation and final decision as soon as possible.
If you would like to contact me, my email address is ***.
Regards
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management
T +***0
F +***8
E ***
LH
Lizanne H's updateReviewer Update
15 May 2025, 16:08 WHAT THE HELL IS GOING ON WITH ABSA??? GOT ANOTHER FICA FAILED EMAIL FOR MY MOTHER'S ACCOUNT AND SHE FICA'D AT THE BANK IN MARCH AND HAVE A CONFIRMATION EMAIL!!!
On Saturday we are going to ABSA and closing 4 accounts!!! I just do not have the time or energy to deal with incompetency!!!!!
On Saturday we are going to ABSA and closing 4 accounts!!! I just do not have the time or energy to deal with incompetency!!!!!
LH
Lizanne H's update15 May 2025, 16:08
Reviewer Update
WHAT THE HELL IS GOING ON WITH ABSA??? GOT ANOTHER FICA FAILED EMAIL FOR MY MOTHER'S ACCOUNT AND SHE FICA'D AT THE BANK IN MARCH AND HAVE A CONFIRMATION EMAIL!!!
On Saturday we are going to ABSA and closing 4 accounts!!! I just do not have the time or energy to deal with incompetency!!!!!
On Saturday we are going to ABSA and closing 4 accounts!!! I just do not have the time or energy to deal with incompetency!!!!!
LH
Lizanne H's updateReviewer Update
15 May 2025, 16:09 Failed Case : C-***3
LH
Lizanne H's update15 May 2025, 16:09
Reviewer Update
Failed Case : C-***3