Absa and their empty promises

Absa launched a campaign of which a customer can open a Absa account and their debts and salary needs to be in that account thereafter the customer will receive R1000.00 into their account. I opened this Absa account in January and June again as Absa decided to close my account without my knowledge to date I have no received the payment of R1000.00. the branch consultant Owen at Clearwater mall did inform me that it will get paid by end June. I sent emails to him and made so many calls till date I have not received it. The last reply I received was that he sent the email to head office and the turn around time is 14 working days that was 5th July. I'm really disappointed and would really like urgent feedback.