Absa and their contractors are useless

<p>Last year my house suffered a bit of roof damage in a massive storm which caused water to leak into the living room in two areas and the ceiling got damaged. I contacted Absa Home Insurance to submit a claim. It literally took weeks for the contractor to actually get to our house to do an evaluation for Absa to approve. After another couple of months Absa approved the claim. Then it took WEEKS again for the contractor to actually start the work. When they eventually started they said it will take two days. They where late on both days and couldn't finish. Then they said they will come and finish the Friday, but they never came so that left me and my Wife having to clean the house, carry everything back and I had to replace the ceiling fan and lights. The contractor stole a *****driver of mine, which they said they will refund, they never did. They said they will leave the left over paint so we can do some touch-ups, as their painting was done terribly, they never left the paint. They also said they will refund me for re-installing the ceiling fan, which they got paid to do by Absa. They havent. And the roof is still leaking. So the newly installed ceilings are damaged again. I tried contacting the lady at Absa who has been handling the claim, Trisha Govender, and she has never ever responded, not once. And the best part is the contractor asked me nicely to pay the excess on the first day of work, which I did and now regret. I told Absa I will probably try and move my bond and home insurance as it will be less of an effort than trying to get help from them and their useless contractors, which does not seem to bother them. I have contacted all the action lines and any other contacts I could get at Absa, and I have only received one reference number to date. Of which nothing has come. I tried to follow up on it but they have ignored me. And all of this after I have been a client for many many years.</p>