ABSA AND THEIR ATTORNEYS

I had a credit card with ABSA which was handed over to the attorney because I did not pay it. So I was in the wrong there. On 20 January I phoned to ask for a settlement letter.<br> <br> I made a mistake of paying the full amount outstanding instead of the settlement amount. I was in such a shock and wanted to kick myself. I then immediately phoned Shanna Bassett the lady at the attorneys. She said to me no problem we will refund you within 48 hours. I was relieved that the money will be paid back and within 5 minutes later I got a phone call from Valerie at the attorneys saying sorry but if you read paragraph three then you will see NO REFUNDS will be made upon paying account.<br> <br> Yes I was in the wrong for not reading the full letter. My argument is the fact that the lady (Shanna Bassett) does not know how to do her job properly because how can one person tell you don't worry your money will be paid back within 48 hours. And the next moment they phone you again just to inform you that you wont be getting anything back.<br> <br> I will never ever ever recommend anyone to ABSA. The bank charges are through the roof and their client services is not worth it!