NH
Nikki H

1 reviews | Active since Nov 2021

05 Mar 2024, 17:14

ABSA and their *****

This is my fathers' experience. His bank account has been subject to ***** on three separate occasions. He has three ***** cases open at SAPS and with ABSA's ***** department. The first ***** happened when someone started a debit on his account where they opened up an iphone contract on his name (MTN and ABSA ***** cases). The second case is when someone ordered MrD on his account and attempted to transfer funds (another ABSA ***** case). The most recent was when someone took a R5000 from his account and then R1200 on his pay day. Yet another ***** case was opened but ABSA stated they could not get the money back. We are fed up and need answers and the money back! ABSA needs to work on their security as a bank because this ***** cannot continue like this!

0
Replies (2)
Absa
Absa's reply06 Mar 2024, 09:32
Official
Dear Nikki Hartzenberg Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***1. Kind regards,Group Customer CareRezona Louw

Best regards,

Absa
Absa's reply13 Mar 2024, 14:49
Official
Dear Clive Hartzenberg

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***1.

The matter was referred to our forensics department for investigation and feedback.

Our office received confirmation that they are unable to reach you to discuss your complaint.

Kindly provide our office with an alternative contact number and a convenient time for our forensics department to contact you.

We will follow up again with you before close of business 14March 2024.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***

Best regards,