ABSA and the lack of service

My ABSA credit card expired this month and on 12th April 2026 I received an SMS stating that "We've received your request for a card". On the same day I get a second SMS, "Your new card is being printed". On 13th April I receive a third SMS, "Your card is with the courier and will reach your selected branch SOON". So far so good. It is now the 9th June, my card has expired and I'm waiting for 'the branch' to let me know my card has arrived... I'm so sick of having to deal with automated messages - where is the management oversight to ensure these types of things run smoothly...?!