AG
Ayanda G
1 reviews | Active since Aug 2015
07 Apr 2021, 12:59
ABSA and MTN refusing to refund my data!!!!
I am very disgusted with ABSA bank and MTN!!! I bought a one day gig via my banking app and only 200mb was loaded on my phone. I contacted MTN and they told me i need to call ABSA....I am now on the phone with ABSA and a consultant said she is logging a query after arguing with me for almost 15 minutes!!!! and now here i am holding for the past 15minutes and she doesn't even check up on me or offer to call back...mind you it costs money to contact MTN!!!! i am extremely annoyed with ABSA and MTN!!!!!! Disgusting customer service!!!!
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Replies (3)0
Replies (3)
Absa's replyOfficial
07 Apr 2021, 16:02Dear Customer,
Thank you for bringing this matter to our attention and your reference number is C-***3. Kindly provide us with the date and amount of purchase.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention and your reference number is C-***3. Kindly provide us with the date and amount of purchase.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply07 Apr 2021, 16:02
Official
Dear Customer,
Thank you for bringing this matter to our attention and your reference number is C-***3. Kindly provide us with the date and amount of purchase.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention and your reference number is C-***3. Kindly provide us with the date and amount of purchase.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
AG
Ayanda G's updateReviewer Update
07 Apr 2021, 16:06i purchased 1 gig yesterday and only 200mb was loaded. i also purchases 1gig today and again only 200mb was loaded. it was only today that i actually noticed that i was given the wrong data
AG
Ayanda G's update07 Apr 2021, 16:06
Reviewer Update
i purchased 1 gig yesterday and only 200mb was loaded. i also purchases 1gig today and again only 200mb was loaded. it was only today that i actually noticed that i was given the wrong data
Absa's replyOfficial
08 Apr 2021, 10:49Dear Customer,
Thank you for bringing this matter to our attention and your reference number is C-***3. Kindly provide us with the date and amount of purchase.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention and your reference number is C-***3. Kindly provide us with the date and amount of purchase.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply08 Apr 2021, 10:49
Official
Dear Customer,
Thank you for bringing this matter to our attention and your reference number is C-***3. Kindly provide us with the date and amount of purchase.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention and your reference number is C-***3. Kindly provide us with the date and amount of purchase.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,