MT
Maurine T
1 reviews | Active since Jun 2018
29 Dec 2020, 12:49
ABSA AND MERGING PROFILES
My Name is Johannah Mekwa, I have an account with ABSA, but I have a very serious problem with ABSA. The world is moving to digital and virtual services, but with my ABSA account its not possible for me. Absa has two profiles on my name, every time i need to do any lending , the branch has to send an email to head office, and because everyone is working remotely it takes time for the head office to respond. My question is why are profiles not merged so that i don't have to go to the branch, i cant be going to the branch because they cant merge my profiles, why am i struggling as a client ??
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Absa's replyOfficial
29 Dec 2020, 14:33Dear Maurine Tilodi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply29 Dec 2020, 14:33
Official
Dear Maurine Tilodi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards,Rezona Louw Group Customer Care
Best regards,