Absa and MBD Finance ****!

**** everywhere, Absa Bank and their branch in N1 city has been more than useless the past few months.

I had a Absa Cheque account for the last few years when i eventually switched over to FNB (with good reason). In the space that i wasn't making use of my Absa Cheque account, i got a call from Absa saying that i owe them bank charges on the account that i wasn't making use of anymore. I was asked to settle it at one of their branches, which was the only way to close the account. No eft payments etc. Before i could make my way to a Absa branch i was phoned by a company called "MBD Finance", stating that i was handed over by Absa for not making payment on the account. I was harassed by extremely rude call centre agents and Sms's for days, not having a clue what they were talking about, until a gentleman phoned me on a Monday morning, stating that if i pay a amount of R251.35 to Absa in the next two days everything will stop and the account will be closed. I rushed to the Absa in N1 City Mall, where NONE of the staff knew who MBD Finance was. They opened my account only to find that this account doesn't exist on your system anymore. The supervisor who assisted me broke my card into pieces and told me that it would not be necessary to pay the R251.35.. I proceeded to pay the amount and still have a receipt for it. The next day the phone calls and Sms's started again, everyday, from 07H00 in the morning, threats to negatively impact my credit record and being taken further by various call agents, and that i still owe Absa R251.35. I had to go in to Absa AGAIN, where i was informed by all your staff that they do not know who MBD Financing was. I spoke to a guy called Alistair at Customer Services, who then informed me that i also owe Absa another R1200 above the R251.35, he then told me that i was suppose to settle this R251.35 at Standard Bank, and that MBD Finance buys over outstanding debts from Absa to harass people. After a hour of talking to your legal department, Alistair promised me that this matter would be resolved within the next few days and that he will send it in writing. A month went by without hearing anything from MBD Finance, no phone calls or Sms's, neither anything from Alistair from Absa N1 City. Then out of nowhere the phone calls and Sms's started again, this time i was being shouted at from the moment i picked up the phone. I went straight to Absa in N1 City Mall, this time around not being allowed to see a supervisor or manager. After explaining my whole story to a "Jones" lady, she put me on the phone with your Legal department, only to be told that they can not help me, and then they ****ed the call in my ear. "Jones" suggested that i speak to Alistair again. After talking to Alistair again, i was made the same promise as last time. I got a phone call from a lady at your branch that afternoon saying that they are looking into it and that by Monday the latest they will send me letter confirming it all has been closed and handled. I am still waiting and being harassed every morning by MBD Financing, shouting at me for not paying my Absa account.

The service has been poor, no one knows whats going on!!!!! This is pathetic, I have had the most unpleasant experience with this bank for months now!!!!!!!!!!!!!!!! Is someone going to do their work here???????