MA
MICHELLE A

1 reviews | Active since Dec 2020

14 Dec 2020, 10:25

Absa and MBD Credit Solutions - A match made in hell!

It's been a long year, made longer still by Absa and MBD Credit Solutions. I received a call just over a week ago from Absa informing me that I was overdrawn on a cheque account. The lady was curt, then proceeded to arrogantly tell me (when I informed her that I do not bank with Absa) - that it is now a problem and I have to report to the police, etc. I was in shock. She put the phone down on my husband who tried to intervene.

The Absa ***** hotline service and the SA ***** Prevention Services were extremely professional and most supportive.

Since then, I have received follow up smses from MBD Credit Solutions, and calls via my husband's cell number (???) informing me that I owe X amount of money.

I received another one today. I am fed up. With the arrogance and the disdain of such pushy, unprofessional people. How can they get away with this?

I am now on my way to an Absa branch to lay a formal complaint. Dealing with two institutions that deliver such disgusting customer service is enough to drive anyone to drink!

0
Replies (2)
Absa
Absa's reply14 Dec 2020, 10:47
Official
Dear MICHELLE ALLY Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
MA
MICHELLE A's update14 Dec 2020, 11:17
Reviewer Update
Good morning Rezona

The prompt reply is appreciated.

Thank you.