ABSA AND LEBOGANG MASHIANE THREATEN ME WITH THE CORONA VIRUS

Item: Absa
Rating: 1
Author: Helen B

For 2 weeks, since 15/4, I have been trying almost every day to get Absa to rectify my sudden inability to make credit card payments online, since I am no longer sent a One-Time-Password. In addition, I no longer receive an SMS from Absa when I log on for internet banking. I also stopped receiving an SMS when I physically swiped my credit card.

When I complained to Hellopeter a week ago about Absa's failure to provide any solution to these pressing problems, Lebogang Mashiane promptly declared that she would attend to this matter personally. She promised to provide me with feedback by 29/4.

This working day has now come and gone - and my problems remain unsolved, a week after she became involved, and two weeks after they first arose. Since I am a pensioner, with an underlying respiratory complaint, I feel as if Absa, by stripping me of the use of my credit card for online payments, is forcing me into potentially life-threatening shopping activities.

Helpful (0)

Replies (1)

Absa's replyOfficial

30 Apr 2020, 11:21

Dear Dr H J Bradford

With reference to the above and more specifically your complaint addressed to the Social department.

Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter.

Please note that as per our telephone conversation yesterday I assured you that your matter is receiving urgent attention and we are doing our best to resolve the case .Our credit card team will be making contact with you shorty.

Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management

Absa's reply30 Apr 2020, 11:21

Official

Dear Dr H J Bradford

With reference to the above and more specifically your complaint addressed to the Social department.

Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter.

Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management